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Early Bird Batch Shipped 6/30/2016

Steven Mosbrucker

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Multistruder kickstarter Early Bird Batch Shipped 6/30/2016. 12 units have been dropped off today at 3:30 at USPS and should be arriving at most locations 7/2/2016 and some at 7/3/2016. Any questions you have now or when your receive your shipment please contact me. 

the 13th unit (unit number 1 also the unit you have seen in the extrusion tips video) it requires some more work but will be shipped at the start of next week either Tuesday or Wednesday. Sorry Mike Langford but your unit will be loaded with the the newest updated software that i develop over the weekend while i am on vacation in Oregon. if you have any questions Mike please get contact me.

For people that are on the next batch 2 the survey will be out to you guys pretty soon and as of now i am working on batch number 2.

Again thank you backers for your patience. extrusion tips video is on my youtube and assembly video is coming soon.



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I received my extruder today.  Its a jumbled mess.  One of the printed parts was broken into 3 pieces.  About half the wires were unplugged and I don't know where to plug them in.  I believe the ground to the power supply (the blue wire) is freely floating in the air, not attached to anything.  The shipping box was also broken apart, and I'm worried there are missing pieces.  There are 3 separate stand pieces and only 1 connector piece.  It looks like you forgot to drill holes in one of the center stand pieces, because it doesn't have holes on both sides of the metal rod, so only one side can be attached to something.  On top of all of this, there are no instructions, so I have absolutely zero chance of figuring out how to put it all together.  So let me know when you get instructions pulled together, including where to plug everything in and I can start building it.  Until then, its going to just sit on the shelf somewhere taking up space.  Also, can you please make the .stl file of your 3D printed pieces available so I can print my own pieces.  The print quality of the pieces you sent me is very poor, with gaping between multiple layers of the print, which is probably why it broke into 3 pieces during shipping (that, and the fact that it was shipped loosely with large heavy metal pieces).

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I am exactly in the same situation.  The parts were shipped, with no interior packaging to render the items safe for shipment.  The black 3D-printed item is fractured in multiple pieces.  Boards and pieces are loose with bent pins.  There are several loose wires which appear to have pulled out of their original positions during shipment (they look like stripped wires).  Also, my shipping box was also broken open*, with a part that literally fell out of the box as my husband put it on the counter, so I don't know what other small loose parts might have fallen out in transit.  The inventory list presumably makes sense to you, the makers of this item, but it makes no sense to me, the consumer.  I'm awaiting assembly instructions, but if you plan to make a video that explains how to assemble the extruder using the pieces you put into the box, understand that because you didn't secure the pieces, they didn't come out of the box in the same condition. You will probably need to include further instructions on how to reassemble pieces that broke apart during transit.

*Note to the wise: if you are going to ship something heavy inside a cardboard box, assume the cardboard box will not be able to handle the weight.  At a minimum, you need to wrap the pieces in bubble wrap to prevent stuff from a) damaging other stuff and b) coming out of the box. 

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Edited by Jackalgirl

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Adding pictures of what the box looked like when I received it (the bearing is next to the corner hole out of which it fell) and when I opened it (before I started taking things out to survey the carnage).

Note that there are no markings on the box to indicate the contents are fragile or that the box should remain in a specific (say, upright) position.

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Edited by Jackalgirl

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...Aaaaaand the display screen on its card component -- which had come loose and you can see is just sitting in the box, not connected to anything -- is cracked in two places.  Unit #4.

Edited by Jackalgirl

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ok it goes without saying that these things got beat up in shipping. When packing the box I had SIGNIFICANT difficulty putting it the box because how snuggly the parts fit. As this machine was designed to fit this box. When packing the box only the top of the box hand any room for anything to move. everything else fit snuggly from side to side or across horizontally in the box such that it would ATTEMPT to tear the inner skin of the box as I put them in that is how snuggly it fit. So 2 things must have happened 1. the parts wore through the box and came loose or 2. the box was being flipped over and over again from top to bottom repeatedly as the top of the box was the only place were it had room for things to be able to move if the top became the bottom over and over again. it might even have been a combination of the 2.

I check each box before shipping that they were packed tightly on the bottom of the box with any plastic away from everything. When I drove all the boxes down to the usps for shipment I checked them again and nothing moved. In some cases the top of the extrusion cap was pinned to the top of the box when I packed it and the extrusion assembly wouldn't be able to move either. So this combined with the fact that the box weight 16 lbs so my thought was that everything would sit at the bottom. I thought that how they were packed was sufficient.

it was my fault for not adding sufficient padding to get rid of any excess space in the box. however I didn't expect it to wear through the box. so now any future box will probably have to be reinforced with tape or something because if I use flat rate I can only use usps flat rate box. Which is clearly not sufficient by itself if the parts can wear through. 

I will be contacting the usps rep to see what I can do to further prevent this issue and I will be contacting everyone that has this issue individually to come up with a resolution.

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as far as assembly instructions those are going to be posted today or tomorrow. as I took the boxes Thursday I expected them to be delivered Monday but they got to most people yesterday.

so far I have the electrical video up on my youtube. and I am now going to work on the assembly video so you guys could see that you are missing and I can get those replaced.

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I'd be interested in knowing how to reconstruct the electronic components.  The display unit was fairly obvious.  I think it might have helped if the cover for the electronic box/bay had been screwed into place - there are holes that suggest that something's supposed to hold it on there, but there aren't any actual screws there.  The plastic bag contains some screws, but they look way too big to me (I'm assuming those are used to hold the actual extruder piping and leg pieces together).

I'd also like a completed list of components to make sure I'm not missing anything that might have fallen out of the holes in transit.  I recommend that you reinforce the insides of the box, particularly the corners and seams, with several layers of thick packing tape.  This goes double for any places that the ends of the metal pieces touch.  Then, as you've mentioned, make sure you stuff the box with packing foam or bubble wrap and then reinforce the outside seams with more heavy packing tape*.

 -- Kat

*I used to ship challenge coins and geocoins.  I had to reinforce the pouches like crazy.  Drove the customers nuts having to get through all that tape but -- unlike other shippers -- no one /ever/ had a problem with packaging busting open in transit.

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I just uploaded 2 videos 1 being the assembly video and 2 being the electrical video. watch both videos and take a note of what things are missing that I have in the video.  if you need a typed out one let me know. and if you can try to assembly it and if you are missing something let me know. the reason why the electronics cover was not bolted down was because of the display. each of the displays were taped on a different location on the shield so that caused issues with it centering in the cover some units fit perfectly and others fit ok. also it depended on how well the covers printed out if they were a little warped it would be even more difficult to bolt down. also I couldn't find my m3 bolts in my house. i could have drilled them out to m4 though. however some of the wiring is attached to inside the box so if stuff bounced around and pulled the wires that go inside they would have manipulated the electronics and ripped them off the backing plate.

 

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